Vikram Sethi
Operations Manager
Mumbai, India | vikram.sethi@email.com | +91 98765 43215
Summary
Operations manager with 9 years in logistics and D2C fulfillment. Reduced order cycle time by 22%, cut warehouse handling cost by 14%, and led 85-person shift teams across 3 fulfillment centers with 99.1% SLA adherence.
Experience
Senior Operations Manager
Jan 2021 - Present
QuickCart Logistics
- Redesigned pick-pack-ship workflow across 3 FCs, improving same-day dispatch rate from 76% to 94%.
- Introduced daily ops dashboards for SLA, returns, and damage rate, enabling faster root-cause response.
- Managed vendor contracts and labor planning for peak season, saving 11% in overtime spend year over year.
Operations Supervisor
Mar 2017 - Dec 2020
MetroSupply Co.
- Supervised 40 warehouse associates with SOP training, reducing mis-pick rate by 19%.
- Led 5S and Kaizen initiatives that cut inbound processing time by 18 minutes per truckload.